Indian IT sector continues to be net hirer, top 5 companies to add over 96,000 employees: NASSCOM

IT and BPM sector in India remains to be the net recruiter of the skilled talent for the youth in the country and top five IT firms plan to add > 96,000 employees in FY22, according to the National Association of Software and Services Companies (NASSCOM).

The industry body stated that the conventional tech and IT job and roles landscape is evolving with the development and emergence of future technologies and increasing automation, leading to requirement for new skilled IT talents and new jobs.

NASSCOM said, "The industry is upskilling > 250,000 employees in digital skills and has employed > 40,000 fresh digitally trained talent, demonstrating its reassurance and investment towards fast improvement of workforce competences. The IT and BPM sector has a strong pipeline which is expected to contribute to its vision to achieve US$ 300-350 billion revenues by 2025.

It further added that to transform the customer experience and further enhance its efficiency, the industry is focusing on the talent-focus and people-centric innovation.

It further added, the IT (information technology) and business process management (BPM) sector in India employed 4.5 million individuals as of March 2021.

In the past three years, automation and robotic process automation has been maturing and impacted to the new job generation in the BPM sector. According to a NASSCOM-McKinsey Report, the estimated opportunity for BPM is ~ US$ 180-220 billion, indicating substantial room for growth and jobs.

It added that customer interaction services contributed ~ 33% of the total jobs in the BPM sector. At present, most of the client work from India has adopted omni-channel approach which demands greater tech proficiency and automation that already are developed into the processes.

NASSCOM said, "BPO industry in India is continuously transforming on reimagining systems for global clients – leverage analytics, developing products, client experience and the developments by all Indian IT firms indicate growth in 2020 and potential opportunities for further developments going forward.”